Effective Date 01/06/2025
At GetCityRide Transport, we are committed to providing exceptional service and experiences. We understand that circumstances may arise that require cancellations and refunds. This Refund Policy outlines our approach to refunds based on the timing of cancellation.
Cancellation After 24 Hours: Customers who cancel their confirmed trip after 24 Hours are not eligible for a refund.
Cancellation Within 24 Hours: Customers who cancel their confirmed trip within 24 Hours of the scheduled pick-up time are eligible for a refund of 100% of the total trip amount.
No-Show: In the event of a customer no-show (failure to be present at the pick-up location at the scheduled time without prior notice), no refund will be provided.
To request a refund, please follow these steps:
Contact our customer support team at info@getcityride.com as soon as possible.
Provide your name and booking details, including the trip date and time.
Explain the reason for the cancellation.
Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment.
If you have any questions or concerns about our Refund Policy, please contact us at info@getcityride.com We are here to assist you and address any inquiries related to your bookings and cancellations